Let’s get the basics out of the way: When you upload an image or logo for us to embroider on your apparel, we convert it to an embroidery-machine-friendly file so we can stitch it out on our machine. (This conversion process is also called digitizing, if you want to get more technical and learn some embroidery terminology.) That digitizing process costs a one-time setup fee of $35.
However, whenever you add new elements or need to resize existing elements in an embroidery stitch file, then you’ll pay a new setup fee. For example, if we’ve digitized a left-chest logo for you, but now you need it to be 5 inches wide for a jacket back, that’s a new stitch file and an additional one-time $35 setup charge.
But here’s where our stellar customer service goes to work for you: If the images or logos you upload are substantially the same, we’ll combine the logo setups into a single job—and charge you just one setup fee of $35. For example, when you first upload an identical logo in red, white and blue, you’ll see three setup charges. However, the Corporate Casuals customer service rep who’s processing your order from beginning to end will adjust this to just one setup fee. Our embroidery artists will then create three separate logos in red, white and blue.
Pro Tip: An embroidery stitch file can have any color combination without a setup fee. Our online proofing tool lets you do it right from your account!
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